{"id":458,"date":"2026-07-20T09:39:18","date_gmt":"2026-07-20T09:39:18","guid":{"rendered":"https:\/\/businessrelocationdigest.com\/?p=458"},"modified":"2026-07-20T09:39:18","modified_gmt":"2026-07-20T09:39:18","slug":"how-nyc-government-is-using-ai","status":"publish","type":"post","link":"https:\/\/businessrelocationdigest.com\/?p=458","title":{"rendered":"How NYC government is using AI"},"content":{"rendered":"<div>\n<p>New York City has not historically been a beacon of transparency when it comes to how its government agencies use artificial intelligence tools or other technology. But since 2020, the city has been required to publish a list of \u201calgorithmic tools\u201d \u2013\u00a0including AI-based tools \u2013 used by agencies in the previous year, with brief descriptions on their use and details like how the tool is procured and whether it collects identifying information from New Yorkers.<\/p>\n<p>Read more <a href=\"https:\/\/businessrelocationdigest.com\/?p=456\">Mamdani\u2019s government has started to embrace AI. Will he?<\/a><\/p>\n<p>The result is what critics call an imperfect list of how city agencies are using algorithmic tools, which include everything from decades-old models to match EMS workers to the nearest hospitals to more recent AI like the latest iterations of ChatGPT. Here are a few that caught our attention from the most recent report, which covers tools used in 2025.<\/p>\n<p><big><strong>ChatGPT<\/strong><\/big><\/p>\n<p><strong>Who used it?<\/strong> The Department of Youth and Community Development, the Mayor\u2019s Office to End Domestic and Gender-Based Violence, the Mayor\u2019s Office of Community Mental Health, the Mayor\u2019s Office of Talent and Workforce Development and the Mayor&#8217;s Office of Nonprofit Services<\/p>\n<p><strong>How?<\/strong> Brainstorming social media content and writing captions, creating potential job interview questions, writing accessible alt text for images and drafting and editing emails. It was also used in the since-abandoned MyCity Chatbot.<\/p>\n<p><strong>First reported use:<\/strong> 2023 (MyCity), 2024 (others)<\/p>\n<p><big><strong>Google Gemini<\/strong><\/big><\/p>\n<p><strong>Who used it? <\/strong>The Department of Environmental Protection<\/p>\n<p><strong>How?<\/strong> The department used a free version of Gemini to \u201cgenerate an image that was edited and used as the icon for the NYC Noise app.\u201d<\/p>\n<p><strong>First reported use: <\/strong>2025<\/p>\n<p><big><strong>Idling Complaints Program<\/strong><\/big><\/p>\n<p><strong>Who used it? <\/strong>The Department of Environmental Protection<\/p>\n<p><strong>How? <\/strong>A contractor, Acuvate, created an AI tool to analyze \u201cpictures and videos submitted by citizens of alleged car idling complaint occurrences\u201d and make recommendations on whether illegal idling occurred. The department reported it\u2019s \u201cstill entirely up to the staff\u201d to decide whether to take the recommendation or not and said the tool is still being reviewed.<\/p>\n<p><strong>First reported use:<\/strong> 2022<\/p>\n<p><big><strong>311 Mobile App AI Smart Select<\/strong><\/big><\/p>\n<p><strong>Who used it?<\/strong> The Office of Technology and Innovation\u00a0<\/p>\n<p><strong>How? <\/strong>The 311 app allows users to send in a photo of the problem they\u2019re reporting and an AI tool will try to match the photo with relevant service requests.\u00a0<\/p>\n<p><strong>First reported use: <\/strong>2025<\/p>\n<p><big><strong>Virtual Assistant Chatbot<\/strong><\/big><\/p>\n<p><strong>Who used it?<\/strong> The Department of Youth and Community Development<\/p>\n<p><strong>How? <\/strong>The DYCD chatbot provides preset answers on questions from the public about afterschool, family support and other department programs. The tool averages 2,100 requests a day, according to the report, and runs on Microsoft Azure Language.<\/p>\n<p>Read more <a href=\"https:\/\/businessrelocationdigest.com\/?p=454\">Lasher is keeping Katz<\/a><\/p>\n<p><strong>First reported use<\/strong>: 2020<\/p>\n<p><big><strong>HELIX<\/strong><\/big><\/p>\n<p><strong>Who used it?<\/strong> The Department of Health and Mental Hygiene<\/p>\n<p><strong>How?<\/strong> HELIX is a \u201cgenerative tool\u201d that allows staff to ask \u201cgeneral questions\u201d based on data in Open AI GPT-4o model, according to the report, which doesn\u2019t say much about what kinds of questions staff might ask. The tool can also be \u201cgrounded on approved documents\u201d that staff can ask about.<\/p>\n<p><strong>First reported use<\/strong>: 2025<\/p>\n<p><big><strong>Microsoft 365 Copilot<\/strong><\/big><\/p>\n<p><strong>Who used it? <\/strong>Department of Environmental Protection and NYC Emergency Management<\/p>\n<p><strong>How? <\/strong>Helped draft Department of Environmental Protection social media content and translate department content into other languages; simplified NYCEM\u2019s \u201cpreparedness language\u201d for the public.\u00a0<\/p>\n<p><strong>First reported use<\/strong>: 2025<\/p>\n<p><big><strong>Voice to Vision<\/strong><\/big><\/p>\n<p><strong>Who used it? <\/strong>Department of City Planning<\/p>\n<p><strong>How? <\/strong>Created as a research project with MIT\u2019s Center for Constructive Communication, Voice to Vision visualized public comments shared at planning sessions for the Jamaica Neighborhood Plan and the White Plains Road Neighborhood Plan. The tool used GPT models and Claude to geotag, group and summarize comments to be shared on public websites.\u00a0<\/p>\n<p><strong>First reported use<\/strong>: 2025<\/p>\n<p><big><strong>Mufflers Noise Violations<\/strong><\/big><\/p>\n<p><strong>Who used it? <\/strong>Department of Environmental Protection<\/p>\n<p><strong>How? <\/strong>This program deploys noise monitoring cameras from Intelligent Instruments on city streets to record loud noises, analyze the recordings and identify the noises to help DEP staff decide whether a noise summons should be issued or not. Staff review the recordings themselves. The software also \u201ctries\u201d to read the vehicle license plates, according to the report.<\/p>\n<p><strong>First reported use<\/strong>: 2025<\/p>\n<p><big><strong>Fusus CORE Elite AI<\/strong><\/big><\/p>\n<p><strong>Who used it? <\/strong>Office of Technology and Innovation<\/p>\n<p><strong>How? <\/strong>Security cameras made by Axon (maker of the popular police body cameras) use AI to detect \u201cobjects, people, or motion-based events in real time, such as a person or a vehicle entering a restricted area\u201d and issue alerts to OTI\u2019s Technology Operations Center and Emergency Management staff, according to the report. It\u2019s not clear where OTI deploys the cameras.\u00a0<\/p>\n<p><strong>First reported use<\/strong>: 2025<\/p>\n<p><big><strong>OpusClip<\/strong><\/big><\/p>\n<p><strong>Who used it? <\/strong>Department of Youth and Community Development<\/p>\n<p><strong>How? <\/strong>OpusClip analyzes video of the department\u2019s \u201cNext Gen\u201d podcast to detect \u201cthe most compelling, shareable, and emotionally impactful moments\u201d to clip and share on social media.<\/p>\n<p><strong>First reported use<\/strong>: 2024<\/p>\n<p><big><strong>Algebra Teaching Assistant<\/strong><\/big><\/p>\n<p><strong>Who used it? <\/strong>New York City Department of Education<\/p>\n<p><strong>How? <\/strong>The tool is part of the Department of Education\u2019s \u201cDivision of Instructional and Information Technology AI platform\u201d and generates responses to teacher or student prompts about algebra-related content. The large language model is trained on the specific math curriculum. The DOE also reported using ChatGPT for a tool generating responses to a broader range of teacher and student prompts.<\/p>\n<p>Read more <a href=\"https:\/\/businessrelocationdigest.com\/?p=452\">Opinion: NYC\u2019s proposed horse-carriage ban is driven by emotion and propaganda<\/a><\/p>\n<p><strong>First reported use<\/strong>: 2023<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>New York City Mayor Zohran Mamdani may not use ChatGPT, but his agencies have adopted chatbots and other artificial intelligence.<\/p>\n","protected":false},"author":1,"featured_media":457,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[104,20,18],"tags":[105,21,19],"class_list":["post-458","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","category-new-york-city","category-policy","tag-artificial-intelligence","tag-new-york-city","tag-policy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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